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SHIPPING POLICY

• What is the cost of shipping?

  Shipping chargers vary according to the weight of the parcel and country.

• How long will it take for the order to reach me?

  Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 7-12 days for domestic orders and 12-15 days for international orders to reach you.

  If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

• What can I do if my order dispatch is delayed?

  We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at simkapparel@gmail.com and we will try our best to resolve your issues.

• My order has been shipped. Can I track it?

  For orders within India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order

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• If we are unable to fulfil the order in 20 days due to any reasons, it shall be cancelled.

• Prepaid express shipping orders take upto 3 business days.  

• We take 10-15 working days to ship international orders from our end.

 

CUSTOMS & DUTIES

The customs and duties for international customers will be borne by customer, it can not be estimated by us before or after placing and order with us. Also we can not assure you if the particular order needs to pay or not, its totally not under our control.

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COURIER

• Delivery takes 7-12 business days. Delivery time excludes payment verification & administrative processes.

• Orders are mailed out within 48 hours upon payment verification excluding weekends & public holidays.

• Delivery is trackable and 100% insured.

• The customer or addressee (anyone living at the address) will be required to sign for the package at the door.

• If no one is at home/office to receive it, a redelivery will be attempted up to 2 more times. You will be contacted by the courier company for a suitable time for redelivery.

• As soon as the order is shipped, we will send a detailed message with the name of the courier company and tracking number, it's customers duty to follow up with the courier company after that, we can help them with the exact status of order along with its location.

 

MAILING HOURS

Your orders will only be processed and packed during the operation hours. Our mailing team operates from 10.30am to 6.30pm, Monday - Friday (exclusive of Public Holidays).

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CANCELLATION

• Prepaid orders are not eligible for cancellation.

The customer agrees not to dispute the decision made by SIMK and accept The SIMK's decision regarding the cancellation.